Product Promise

1. Should you be unhappy with your purchase please return unused within 14 days of receipt and we will refund your product cost in full.
2. All returns must be approved by Outdoorhobbies Limited. Please contact us by either phone (0800 1950253/01423 550038) or email for a returns number that must accompany your returned items you will then be given the returns address details.
3. If we are unable to repair or replace a faulty item an alternative will be offered.
4. All items and accessories must be returned for a full refund.
5. The returned items should be well packaged and protected from further damage.
6. We will arrange collection of faulty goods at our expense (UK only all items must be packaged into 1 box for return).
7. Returned items must not have been modified, adapted or their appearance changed in any way.
8. In the event of an exchange the goods must be returned before the exchange items are shipped.

Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of our items within a period of 14 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. Please see above for return policy. When purchasing items on the internet always ensure the website you are purchasing from conforms to the distance selling regulations.

FREE return service
1. This service is only available to UK customers only
2. Item(s) must be within 14 days of delivery date
3. All returns must be approved by Outdoorhobbies Limited. Please contact us by either phone or email for a returns number that must accompany your returned item(s)
4. The items must be unused and you will be required to pack the items in the condition they arrived in
5. We will require the total weight of the package(s)
6. We will email you a return label(s) to attach to the packages(s)
7. You drop off the package(s) at your local collection point
8. You must retain the receipt provided when you drop off
9. On receipt of your returned goods you be refunded in full
10. Free return shipping applies to once per customer
11. This does not apply to special order items