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Providing the biggest range of crossbows in the UK since 2003
About Klarna (The Pay After Delivery Option)
Klarna are a Swedish payment service provider who take end-to-end responsibility for your payment. They support over 35 million consumers worldwide on over 50,000 websites. Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. With Klarna Checkout, customers only need to provide top-of-mind information to complete a purchase.
At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. Check out this short video for an explanation of this service.
This simplicity means a better shopping experience for you. It is really smooth for you to do your shopping on mobile and you don’t have to think about taking out your card on the train or the bus.
Klarna was founded in 2005 with the vision to simplify the buying experience. In 2014 they joined forces with SOFORT and formed Klarna Group, the leading European alternative payment provider. They have about 1,200 employees in 18 markets. They serve over 35 million consumers and work with over 50,000 online merchants.
Klarna Frequently asked questions.
Q. I can't see the Pay After Delivery option on the Payment Page, only Pay with Card. Why is this?
A. If you can't see the option to Pay After Delivery you may not be eligible to qualify for the pay later option with Klarna on this occasion but will still be able to place the order now using the pay with card option.
Q. If I choose to pay at the checkout instead of after delivery when is my payment taken?
A. The money is not taken from your account when you order it is taken when the goods are dispatched so if you order a product with a 2 week lead time no money will be taken from your account at the time of ordering.
Q. What if I really want to have the money taken out when I order?
A. Yes you can do that too just choose ‘Alternative Payment Methods’ during the checkout and you will be given other options to pay including Sagepay who will take your card payment at the point of order.
Q. Am I still able to pay for my order with other methods such as bank transfer?
A. Yes you simply choose ‘Alternative Payment Methods’ during the checkout procedure.
Q. I have been asked to go to Klarna's website. Is this correct?
A. If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
Q. If Klarna gives me the option to pay after delivery within 14 days, does a credit search take place against me?
A. Neither Klarna nor Outdoorhobbies run credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries that do not affect credit scoring.
Q. How is my statement sent?
A. If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna Customer Service here.
Q. How does Klarna Pay After Delivery work?
A. After Outdoorhobbies has dispatched your order, you will receive an email from Klarna with payment instructions telling you when and how you will need to pay.
Q. What do I need to provide when I make a purchase?
A. If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case they need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
Q. What are my payment options with Klarna?
A. You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via card or bank transfer.
Q. How does the Klarna payment page work?
A. If you want to pay your statement, go to our payment page and sign in with your statement number and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna Customer Service here.
Q. I haven't received an email with my statement/payment information.
A. Please contact Klarna Customer Service here. They will be able to provide you with the payment details.
Q. Can I postpone my due date?
A. You can contact Klarna Customer Service to see if it is possible to postpone the due date on your payment. You can contact Klarna Customer Service here.
Q. Can my order be delivered to an address other than my billing address?
A. Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
Q. When do you receive my payment?
A. After Klarna have received your payment, Klarna will send you a payment confirmation to the email address that you used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna Customer Service with a proof of payment. You can contact Klarna Customer Service here.
Q. What should I do if I want to cancel my order?
A. If you would like to return goods or cancel your order, call Outdoorhobbies on 0800 1950253 or email us at email@example.com. You can also contact Klarna Customer Service here, who will provide further help if needed.
Q. I have cancelled my order. How long will it take until I receive my refund?
A. As soon as Outdoorhobbies have registered your cancellation or your return, the repayment will be processed within next 7 days.
Q. What happens to my invoice, when I've returned the goods?
A. Once Outdoorhobbies have received the return (partial or full) and you have received our confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.
Q. I've received an invoice, but I've not yet received my goods
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact Outdoorhobbies and get an update on your order. You should also contact Klarna Customer Service so that they can postpone the due date on your payment.
Do you have any more questions regarding your payment?
Visit Klarna's website or call Klarna’s Customer Service.
0808 189 3333 or 0203 005 0833
Monday - Friday 9.00 AM - 9.00 PM
Saturday - Sunday 9.00 AM - 6.00 PM
Q. Why are you giving away free targets?
A. We have been selling crossbows for over 12 years and the target is the most important accessory yet very few customers buy one. We have created the Shot Stoppa targets to provide a safe reliable boss for all our customers to use and not rely on unsuitable items such as straw bales and mattresses. For more information on the free targets click here.
Q. What target do I get?
A. The target depends on the crossbow you order but you can upgrade in the product options and you will receive an upgrade if you add the starter kit to your order.
Q. How do you sight in my crossbow?
A. Please refer to the video on our blog page
Q. I am having trouble cocking my crossbow with a rope cocking device how can I adjust it?
A. Please refer to the video on our blog page
Q. How much is shipping?
A. We have now put a shipping guide on all crossbows to show the worldwide shipping rates but you can place a test order on any product and it will show the shipping charge before you have to pay. Shipping to the UK for orders over £150 is FREE.
Q. I have not received a confirmation email for my order.
A. The emails are automatically sent from the website, the problem could be an incorrect email provided when you placed your order.
Q. Is it possible to re string my compound crossbow myself?
A. Yes but you will need a bow press, you can find the details here.
Q. Can I have my order delivered to an alternative address?
A. Yes of course simply enter the shipping address in the space provided when completing the checkout process.
Q. Will someone receiving my order on my behalf know what is in the packaging?
A. No all or shipments are descretely wrapped with just your address details visable.
Q. Will I be notified of my delivery date?
A. Yes if you are a UK customer you will receive an email from the website with your delivery date and an email from the courier with your delivery reference number, if you are ordering from outside of the UK you will receive an email with tracking details for your order.
Q. Are you based in the UK?
A. Yes we are based in Harrogate, North Yorkshire.
Q. Why do you have a warning about BCStore (www.huntingcrossbows.co.uk)?
A. This website is FAKE and based in the USA and we receive countless calls about them!
Q. Do I need a licence to own a crossbow or archery bow in the UK?
A. No it is legal to own any kind of bow but you must be over 18 years of age.
Q. Can I use a crossbow if I am under 18?
A. You can use any crossbow as long as you are supervised by an adult of 18 years or over.
Q. Is there any legal limit to the power of a crossbow?
A. No you can own any crossbow in the UK as long as you are 18 years or over.
Q. How quickly will I receive my order?
A. We aim to dispatch your items within 12 hours of recieving your order (usually same day).
Q. Is my payment secure?
A. We use Klarna which is 100% safe (we do not use Paypal).
Q: What is the difference between compound and recurve?
A: Please refer to our crossbow information page.
Q. Do you have any videos on using a crossbow?
A. There are plenty on the internet and we do have a dedicated crossbow website www.crossbows4u.co.uk
Q: What are the strings made of?
A: The actual main string is made of B-50 dacron and the centre servings are made of 150-pound tensile-strength braided fast-flite. The fast-flite centre serving provides high durability at friction points.
Q: What type of bolts should I use?
A: When using compound, a 20"+ bolt is recommended. When using a recurve a 16" bolt is recommended but you should check with your supplier first.
Q: How long should strings last?
A: With proper maintenance of the string it should last a minimum of 100 shots, with several hundred shots not uncommon. Proper maintenance includes applying lube wax to the area where the string touches the flight track, keeping the flight track surface area free of nicks, gouges, burrs, dirt, debris, etc.
Q: How do I replace a string on a recurve bow?
A: Using the old string follow the same procedure that you would use when using the cable stringer. Insert the new bowstring loops through the loops of the old string and seat over the nock-ends. Check loops, bowstring and new string for proper seating on nock-ends. Grasp new string very tightly while pulling upwards with one hand. Release safety and pull trigger with other hand. You then lower string very slowly. Take off the old string and you are done.
Q: Can I get something to help me cock the crossbow?
A: For 150lbs and over it is advisable to use either a rope cocking device or, if the crossbow supports one, a crank cocking device if you are injured or disabled.
Q: Can all crossbows shoot ball bearings?
A: No a crossbow has to be specifically designed to shoot ball bearings, a tube must run parallel above the rail to hold the ball bearing in place.
Q. How do I find out which is the best crossbow for me you offer so many?
A. Simply ring us on 0800 1950253 and we can determine which is the best model for you based on your requirements and budget.
Q. Can I get parts for my old crossbow.
A. It is possible but it depends on the model and the manufacturer.
Q. Does the draw weight of a crossbow tell me how powerful it is?
A. No it just tells you how much energy is required to cock it, you need to check the velocity in fps.
Q. Can you send a crossbow to me outside the UK?
A. Yes but it is your responsibility to check the law on owning a crossbow in your country of residence.
Q. I would like to upgrade can I sell my current crossbow?
A. Yes we have a second hand section if you purchased your crossbow from us the advert is free, if you sell your old one then purchase your new one from us your advert fee is refunded.
Q. I would like to join a club do you know any in my area?
A. We have a section on our Crossbow Information page that gives you details on how to find your local club.